Salon Policies
Terms and conditions
Salon Policies Are subject to change when necessary, please check them before every appointment
Release Form
At the start of your first appointment, you will be given a general release form required for all new bath and haircut clients. If you have sent someone to drop off your dog for you, a person over the age of 18 will be required to sign the release form on your behalf.
No Call No Show
Bubbly Merlyn does not charge deposits, cancelation or reschedule fees. You must cancel or reschedule by 20 minutes past your scheduled appointment time to be considered "giving notice".
If you do not show up, without notice, for a scheduled appointment; a quarter of the cost of your dog's total will be added as an additional No Call No Show Fee to your next appointment.
Late Arrival Policy
If you arrive for your appointment late;
at 10 minutes past appointment time $1 per minute fee is added up to 19 minutes ($19),
At 20 minutes past appointment time; your appointment is Cancelled
If you are late your appointment may lead into the next, if this happens your dog will be kenneled until they can be returned to at a later time.
If your dog cannot be completed before 4:00 because you dropped off late your dog will be sent home incomplete and the full cost of the appointment will be due at pickup.
Pick Up
You will be texted as soon as your dog is done.
2 hours after this text is sent a $35 Kenneling Fee will be added to your bill if you have not picked up.
Any dog done before 4:00pm must be picked up by 4:00 or $15 for every 10 minutes past will be added to your total.
price adjustemnts
All dogs will be subject to in shop weight checks, and corresponding price adjustments, at least once per year. Groom and Bath rates are subject to change depending on dog's coat condition, temperament, or changes to style or services.
Sick Dogs Policy
Dogs that show symptoms of illness such as persistent cough, vomiting, diarrhea, bloody stool, etc. within one week before their appointment must reschedule their appointment.
If a dog is dropped off showing symptoms of illness you will be refused service and charged a $40 appointment fee.
If you think your dog has been exposed to another sick dog, regardless of symptoms or illness, please reschedule their appointment.
Dog Size/Breed Limits
At Bubbly Merlyn All Breeds Are Welcome! However, for the safety of the dogs:
Some Dog Under 5 lbs will not get a haircut - dogs this small have greater risk of being cut.
Please Call if you have a dog under 5lbs. An In Person Decision may need to be made in order to book dogs of these sizes.
Unsatisfied/ Complaint Policy
If at the end of your appointment you are unsatisfied, you have up to 2 days after your appointment to notify and we will do what we can to rectify the situation up to and including, re-bathing, additional trimming, or brushing at little to no additional charge. Please note, in some circumstances i.e. puppies, aggressive dogs, elderly dogs, or medical conditions, there may be nothing more that can be done.
Refund Policy
The amount/detail of information you provide at drop off is up to you. If you are unhappy with the results a refund will not be issued. Grooming carries risk and although the utmost care is taken with your pet if injury needing vet assessment/treatment occurs a discount or refund is not guaranteed, and all charges are yours and yours alone to cover.
Muzzling/Sedative
Muzzling is an additional charge and will be done whenever necessary at the owner's expense. Dogs needing mild sedatives must be given the medication before their appointment by you. Dogs needing sedation will have to see a vet.
Aggressive Dogs
If your dog is aggressive or has behavior problems we must be notified during booking. Extremely Aggressive Dogs may be sent home incomplete, at which point partial of your bill will still be due to cover any work that was done.
Fleas/Ticks
If fleas are found on your dog during their appointment they will be given a flea bath, No Exceptions. Ticks will be removed if they are found.
Anal Glands
Anal glands are done only upon request. Glands should express without the need for excessive force. If anal glands do not express without applying too much force, causing pain or need to be done internally they will not be expressed at Bubbly Merlyn. Anal glands will not be done for any dog that is aggressive, needing muzzling, or on sedatives.
Prescription Medication or Shampoo
Any and all medications your dog may need during their appointment are to be given by you beforehand. If your dog has prescription shampoo, please bring it to be used during the bath. If your dog's shampoo is not prescription, please do not bring it, it Will Not be used - this includes vet recommended but not prescription.
Severe Matting
A matted coat can be a serious health and safety concern; therefore, Dogs who are severely matted will need their coats shaved off before their bath. If your dog's coat is matted and the appointment proceeds the coat will be shaved.
Refusal of shaving a matted/pelted coat will result in the refusal of services.
If your dog's coat is severely matted, you will not be allowed to schedule a bath only.
Attempting to brush out a matted coat is Dangerous, Painful, Inhumane and will not be done at Bubbly Merlyn.
You will not be issued a refund or discount if your dog had to be shaved due to matting.
Puppy Pricing
Puppy appointments for dogs 6 months and younger are designed to desensitize your puppy to the sounds and processes of grooming. Pricing will start at $60 and will increase varyingly at each appointment. Your puppy may grow faster than they need to be groomed so Please Note: Your Dog May Be Full Grown But Not At Full Price. Your price will continue to rise until they have reached the correct price for the time, breed, size, coat condition. Some dogs do not finish growing until 1-2 years of age, there may be an additional price increase once your dog is full grown.
Payment/ Late Payment Policy
Payment is due at the time of service by the end of your appointment.
If payment is not made at pick up, you will have 24 hours to pay in full or $10 per day late will be added. After 5 days late any future services will be refused until payment is made in full including all fees.
Payment can be made via;
Cash
Card
Check*
*Check payments that do not clear, will be required to pay by different means and be charged the full cost of the groom as well as any bank fees. If you choose to pay this charge via card you will be charged an additional $3 fee.
I Do Not Accept Venmo, Paypal, or Cashapp Payments
Zero Tolerance Policy
Bubbly Merlyn has zero tolerance for any policy violation, slander or disrespect of myself or my business. Any sign of doing so will result in the termination of all appointments and the refusal of any services.
*Bubbly Merlyn reserves the right to add, adjust, edit, or remove any policy at any time*